Privacy Policy

Medical Directory Limited ("Medical Directory") is committed to protecting your personal information and respecting applicable data protection laws around the world. This privacy policy explains how we do this, and it applies to your use of our websites, products, and services.

How we use your personal information

We use personal information in order to promote and provide Medical Directory products and services, to ensure the security of our websites, and to run our business. We have set out below more information on the categories of personal information that we collect, the specific ways in which that personal information is processed by us, the legal bases which permit us to do this, and the types of partners with whom we share your personal information.

In some cases where we ask for your personal information, we do so in order for us to fulfil your request or order (e.g. needing your email address to create your account with us). If you do not provide that personal information we will not be able to process your request or order.

What information does Medical Directory collect?

We collect and process personal data about you when you interact with us and our apps and websites, and make purchases with medical and healthcare professionals through us. This information includes:

  • Your name, username, and password
  • Your address, email address, and phone number
  • Any medical information that you provide through our services
  • Your marketing preferences, including any consents you have given us
  • Information related to the browser or device you use to access our websites
  • Records of your use of Medical Directory services
How does Medical Directory use your information?

We use your information as follows:

To fulfil a contract with you or take steps at your request before this:

  • When you purchase our services or services of a medical and healthcare professional through us
  • Your address, email address, and phone number
  • Providing information and technical support if you ask for this
  • Contacting you with information about changes to services
  • Handling payment information provided through our websites using PCI- compliant payment services

As required by Medical Directory to conduct our business and pursue our legitimate interests, in particular:

  • Giving you access to our products or services
  • Providing you with different content within a product or service, depending on how you use that product or service
  • Letting you know about Medical Directory’s products and services by post, email, and phone in accordance with your marketing preferences and laws relating to direct marketing
  • Analysing how you use Medical Directory products and services so we can improve our levels of service and develop future products and services, including through the use of surveys
  • Ensuring the security of Medical Directory’s websites and information technology systems and protecting Medical Directory’s rights.

Where you give us consent:

  • For any use of your medical information
  • If we need your consent in order to send marketing for Medical Directory products and services to you

For purposes which are required by law:

  • Sharing your personal information in order to comply with legal obligations to which Medical Directory is subject
How will Medical Directory share your information?

We share your personal details:

  • With such medical and healthcare professionals that you choose to engage with through our services
  • Within Medical Directory in order to carry out the processing described above
  • With third party service providers who process your information on Medical Directory’s behalf for the purposes above – such as payment processors, or IT service providers

We will also share your personal information:

  • If we think this is necessary to in order to protect the rights, property, or safety of Medical Directory, our employees, our commercial partners, or our customers. This includes sharing information for the purposes of fraud protection and credit risk reduction
  • With government authorities and/or law enforcement officials if required by law.
Giving and withdrawing your consent, and updating your personal information

Where your consent is required for us to process your personal information, we will ask for your consent at the point at which you provide your data. You have the right to withdraw that consent at any time. You can also update your personal information at any time. If you wish to do either, contact us at info@medical-directory.co.uk.

Storing your personal information

Your personal information may be stored and processed outside of the country where it is collected, including outside of the United Kingdom or the European Economic Area. When transferring information to others, within the UK or EEA or otherwise, we ensure that appropriate and suitable safeguards and technical measures are in place to protect your personal data. This may include use of standard contractual clauses that have been approved by authorities around the world.

We will only keep records of your personal information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your personal data for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in future.

Your rights

You have the right to request access to and rectification or erasure of personal information, the right to restrict processing of your personal information, and the right to object to processing of your personal information. You have the right to object to your personal information being processed on the grounds of Medical Directory’s legitimate interests. You have the right to object to us sending you direct marketing and profiling you for the purposes of direct marketing. You have the right to lodge a complaint regarding our processing of your personal information with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred.

Contacting us

The data controller for our websites, products and services is Medical Directory Ltd of 85 Great Portland Street Great Portland Street, First Floor, London, England, W1W 7LT.

You can contact us by email at info@medical-directory.co.uk in relation to any of the rights described in this privacy policy, or if you have any questions regarding this privacy policy.

Limited Use: Medical Directory’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.